We hope you find the answer to your question below.
If you need more help, please use the contact us page, chat or email email@example.com
What products do you offer?
We deliver logo cupcakes, logo biscuits, photo cupcakes, cupcake gift boxes for all occasions, branded sweet bags, logo chocolates and treat boxes all across the UK.
How do I place an order?
The quickest way to place an order is online. Just pick the cupcakes and quantity you want, upload any image if required, pick a delivery date and we will do the rest. If you have any questions you can get in touch and we will do our best to help.
If you are looking for a larger order, please give us a ring or use the contact form to let us know. We are happy to provide special options such as bulk orders, bespoke packaging, coloured buttercream and special delivery requirements.
How do I upload my photo
Designing your personalised cupcake box is easy. Just choose between one design or two on this page, click "create your cupcakes" and use our design tool to create your cupcakes right on screen.
How are your logo cupcakes and photo cupcakes made?
We are passionate about great cake here at Print Cakes, which is why we bake all our cakes on site, from scratch, using real ingredients you would find in any good bakers kitchen like Madagascan vanilla and real butter.
Are your cupcakes nut free?
Our cupcakes are not made using any nuts, but there are nuts on the premises so we cannot guarantee they are 100% nut free.
Do you offer gluten free cupcakes?
We can offer cupcakes made using gluten free ingredients. Our gluten free cupcakes are made in the same bakery as our regular cupcakes, so whilst every effort is taken to ensure there is no cross contamination we cannot guarantee they are 100% gluten free. Please get in touch if you require any more information or to enquire about any allergies.
Do you offer Vegan Cupcakes
Yes! We have a delicious vegan recipe which uses a vegan butter to get a really creamy frosting. Vegan cupcakes are currently only available upon request, just get in touch to order.
What are your cakes topped with?
We top our flat iced cakes with a delicious vanilla icing which stays soft to the bite to give a lovely texture to the cupcakes. Our piped cupcakes have a real butter vanilla buttercream swirl hand piped on top.
The cupcakes are then topped with an image printed using special edible inks onto an icing disc.
Where do you deliver?
We deliver our logo cupcakes, photo cupcakes and branded biscuits across the UK. Our cupcakes are sent on a next day delivery with trusted couriers, so they arrive to you as fresh as possible. Extra large orders can be hand delivered by ourselves and arranged for specific delivery times, please get in touch more information on this.
Can you deliver my order to a different address?
Please just make a separate order for each delivery address or if you are looking for a larger quantity of multiple deliveries contact us and we can arrange this for you.
What is your lead time
We require a minimum of 3 days to process your order, so you will see the first three days greyed out on the delivery date calendar. For larger orders, it is best to give us at least 7-14 days notice to ensure we can fit you in. In special circumstances accommodate last minute orders, please get in touch if you need more information.
When will I receive my order?
Our deliveries are made from Tuesday to Friday on a next day service with DPD Local. We can arrange Monday, Saturday and Sunday deliveries on request and these will incur and additional delivery fee. We can also upgrade your delivery to a by 10:30am or 12pm upon request. Please get in touch for more information. We are unable to deliver on Bank Holidays or the next working day following a Bank Holiday.
If you select a delivery date at the checkout, then we will send out your order for delivery that date. You will receive a tracking number so you can keep up to date with your delivery’s progress. The courier will send you a one hour delivery slot on the day of the delivery, please let them know if you or your recipient are not going to be in to receive your order so you can make alternative arrangements with the courier.
Can I send the cupcakes as a surprise gift?
Yes you can, you can enter your recipients delivery details at checkout. Please keep in mind that if the person you are surprising may not be at home at the time of the delivery. We can advise the courier to leave the cupcakes in a safe place or with a neighbour, please let us know if you would like us to do this by adding a note at checkout.
If no alternative location can be found, the driver will post a card through the door advising that the parcel has been returned to the delivery depot with instructions for re-delivery or collection.
Please note that we cannot take responsibility for parcels left if the recipient is not home at the time of delivery, or for parcels returned to the depot. Please see our Terms and Conditions for further information.
Where will my gift message be written?
You can add a gift message to your order at checkout. We will include this on a card which will be placed on top of the cupcakes in the box.
How are the cupcakes packaged?
Boxes of 6, 12 and 24 cupcakes will arrive in a kraft brown card box, with a twine ribbon tie, placed inside a mail bag. Larger orders will arrive in a corrugated card box with packing tape around the outside to seal it. Inside will be your delicious cupcakes safely sat in a sealed tray with protective paper packaging.
Can my cupcakes be individually packaged?
We can supply single cupcake pods with your order for you to either pop the cupcakes in at your end, or we can send them pre-packaged. Charges apply, please get in touch for more information. This can work well for larger corporate orders or events where you will be handing our cupcakes for people to take away.
How long will they be fresh for?
The cupcakes will be fresh for a minimum of 3 days but typically keep for longer. They are best kept at room temperature, please do not refrigerate as this can dry cakes out. Please take the cupcakes out of the packaging as soon as you receive them to let them breathe.
What can I add to my cupcakes?
You can add messages, photos and images to your cupcakes. Just select one of our personalised cupcake options from the menu at the top. Some of our occasions cupcake gift boxes can also be personalised with names and numbers, take a look here.
What should a think about when choosing an image for my cupcakes?
Try to make sure the image or photo is of good quality, 150dpi is sufficient if you are scanning it in. As a rule of thumb, if it prints well on paper it should print well on our cupcakes. The image discs are 5cm in diameter and your image will be printed to this size. Using our cupcake design tool, you can get a preview of how your order will look before you add to basket.
We can only print personal, copyright-free images, or images that you have permission to reproduce. By placing an order with us you warrant that any images you ask us to print do not contain anything which would infringe any copyright or trade mark.
What format should my image be?
We can accept jpgs and png files uploaded online, if you’re having any trouble please get in touch. If you are a corporate customer with artwork in a different format (.eps or .pdf for example) then please get in touch and we will be able to accept these too.